Account Update FAQ – How to Sign In to Your New Account

Customer Account Updates – Frequently Asked Questions

What's changing with my account?

We've upgraded to a new, easier sign-in experience. You'll no longer need to remember a password—just use your email address to access your account.

Do I need to create a new account?

No! Your existing account is still active. All your order history, saved addresses, and account information have been automatically transferred.

How do I sign in now?

1. Go to the sign-in page and enter your email address
2. Click "Continue"
3. Check your email for a 6-digit verification code
4. Enter the code to access your account

What happened to my password?

You no longer need a password! Each time you sign in, we'll send a secure one-time code to your email. This is actually more secure and means one less password to remember.

I'm not receiving the verification code. What should I do?

• Check your spam or junk folder
• Make sure you're entering the correct email address
• Wait a minute and try requesting a new code
• If you still have trouble, contact us and we'll be happy to help

Can I still view my past orders?

Yes! All your order history is still available in your account, exactly as before.

What are the benefits of the new system?

• No passwords to remember or reset
• Faster checkout with saved payment methods
• More secure sign-in process
• Consistent experience across our store and checkout

I'm having trouble signing in. Who can help?

Contact our support team at info@merrybath.com and we'll be happy to assist you.