SHIPPING
We process orders quickly, within 24 hours on weekdays, and ship via USPS or UPS from Tampa Bay, Florida.
Currently, we only ship within the United States.
USA: Flat rate shipping fee is only $6.99 on all orders.
We do ship to P.O Boxes (USPS)
Once the package is ready to ship, we will email you the notification with the tracking number.
RETURNS
We diligently inspect every item before shipment, however if you find a problem with your order, please contact us at info@merrybath.com within 30 days of your purchase, along with your name, order number, and reason for return.
Merchandise that has been used or altered will not be accepted for return or exchange. All returns must be authorized in advance.
Shipping fees are nonrefundable, unless we made a mistake with the order.
PAYMENTS
We accept all major credit cards, as well as PayPal, Shop Pay, Apple Pay, Google Pay, Meta Pay, and Amazon Pay.
All payments are processed securely through Shopify Payments (Stripe), ensuring your information is handled safely. Shopify is Level 1 PCI DSS compliant, meaning it meets the highest security standards for protecting cardholder data across all six PCI standard categories. Additionally, Shopify uses 128-bit SSL encryption technology during checkout to keep your information secure.
To protect against fraud, we verify zip codes during the payment process.
Please ensure the zip code you enter matches the one registered with your bank, or your card may be declined.
This measure helps protect both you and us.
ORDER ISSUES
At MerryBath, we are committed to delivering high-quality products and exceptional customer service. This policy is designed to address any issues that may arise with your order efficiently and fairly.
Reporting Order Issues
- Deadline for Reporting: Customers must report any order-related issues such as non-delivery, missing items, or damaged products within 7 days of the expected delivery date.
- To report an issue, please contact us via:
- Email: merrybath@outlook.com
- Provide your order number, a detailed description of the issue, and any supporting evidence (e.g., photographs of damaged items).
Investigation Process
- Acknowledgment of Complaint: We will acknowledge the receipt of your complaint within 24 hours of submission.
- Review and Investigation: Our team will review your order details, tracking information, and any provided evidence to thoroughly investigate the issue.
- Communication: We will keep you informed throughout the process and may reach out for additional information if necessary.
Refund Process
- Eligibility for Refunds: Refunds are considered for items that are undelivered, missing, or damaged upon arrival.
- Refund Initiation: Once the issue is confirmed and eligibility for a refund is established, we will process the refund to the original payment method within 5-7 business days.
- Notification of Refund: You will be notified via email once the refund has been processed.
Special Cases
- Lost Packages: If a package is lost in transit, we will file a claim with the carrier. We will base the resolution on the outcome of the carrier's investigation, which may include a full refund if the package is deemed lost by the carrier.
- Damaged Goods: Customers are required to provide photographic evidence of any damaged goods. This evidence is crucial for us to verify the claim and process the refund.
Handling Chargebacks
- Policy on Chargebacks: We encourage customers to contact us directly to resolve any disputes before initiating a chargeback. This allows us to address and resolve issues more quickly and effectively.
- Handling Chargebacks: Once a chargeback is initiated, we will cooperate with the financial institution but must pause any direct resolution efforts until the chargeback is resolved.
- Consequences of Chargebacks: Customers who file a chargeback will have their accounts reviewed, and we may choose to block further purchases to prevent future disputes and administrative burdens.
Limitations and Exclusions
- Non-Refundable Items: Items marked as 'final sale' or 'as is' are not eligible for refunds under any circumstances.
Amendments to the Policy
- Policy Updates: This policy may be revised periodically to reflect changes in our operational practices or regulatory requirements. Customers will be notified of any substantial changes via email or a prominent notice on our website.
Contact Information For any questions related to this policy or your orders, or to initiate a complaint, please use the contact details provided above. We are here to ensure that your experience with MerryBath meets your expectations.
Conclusion Our goal is to resolve all order issues promptly and to your satisfaction, reinforcing our commitment to quality and customer satisfaction. We appreciate your cooperation and understanding.
WHOLESALE
Since our products come from various suppliers, we currently do not provide wholesale options.
CONTACT INFO
If you have any questions, please send us an email at info@merrybath.com, or click on the Contact form at the bottom, and we will get back to you within 24 hours.
PRIVACY POLICY & TERMS OF SERVICE
Read them here.
